Search Results - "Chatbots"

Artificial Intelligence Chatbots Versus Human Agents in Customer Satisfaction: The Role of Warmth and Competence.

Authors: Zhang, Ye Özsomer, Ayşegül Canlı, Zeynep Gürhan et al.

Source: Journal of Interactive Marketing. May2026, Vol. 61 Issue 2, p215-229. 15p.

OVERCOMING BREAKDOWNS IN CUSTOMER-CHATBOT INTERACTION: DESIGN AND IMPACT OF COLLABORATIVE REPAIR STRATEGIES.

Authors: Gnewuch, Ulrich Reinkemeier, Fabian

Source: MIS Quarterly. Jun2026, Vol. 50 Issue 2, p497-525. 29p. 4 Diagrams, 9 Charts.

Human Is Gold: Why Premium Customers Hate Chatbots and What to Do About It.

Authors: Tatavarthy, Aruna Divya Martuza, Jareef Thorbjørnsen, Helge

Source: Journal of Interactive Marketing. Feb2026, Vol. 61 Issue 1, p41-59. 19p.

Does Social Bot Help Socialize? Evidence from a Microblogging Platform.

Authors: Gao, Yang Zhang, Maggie Mengqing Lysyakov, Mikhail

Source: Information Systems Research (INFORMS). Mar2026, Vol. 37 Issue 1, p416-433. 18p.

JUDGMENTAL BOT: CONVERSATIONAL AGENTS IN ONLINE MENTAL HEALTH SCREENING.

Authors: Raimi, Ryan Kim, Antino Ayabakan, Sezgin et al.

Source: MIS Quarterly. Dec2025, Vol. 49 Issue 4, p1319-1356. 38p. 4 Color Photographs, 10 Charts.

Identity Disclosure and Anthropomorphism in Voice Chatbot Design: A Field Experiment.

Authors: Xu, Yuqian Dai, Hongyan Yan, Wanfeng

Source: Management Science (INFORMS). Jan2026, Vol. 72 Issue 1, p223-241. 19p.

When Chatbot Conversations Spiral Out Of Control.

Authors: Huet, Ellen Metz, Rachel Ghaffary, Shirin

Source: Bloomberg Businessweek. Dec2025, Issue 4838, p62-71. 10p. 3 Color Photographs, 1 Cartoon or Caricature.

Document Analysis, Chat and Comparison Portal Using Advanced Retrieval-Augmented Generation and LLMOps Framework.

Authors: Jadhav, Manisha Bhaskarrao Hinge, Swati S.

Source: International Scientific Journal of Engineering & Management. May2026, Vol. 5 Issue 5, p1-4. 4p.

AI Chatbot for Mental Health Care Support.

Authors: Terdal, Sujata Radha B. K. Indrapal S. et al.

Source: International Scientific Journal of Engineering & Management. May2026, Vol. 5 Issue 5, p1-7. 7p.

MultiCaSB-CFs: A Hybrid Explainable Deep Learning Framework for Insurance Document Generation and Query Clarification.

Authors: Kolambe, Sapana Kaur, Parminder

Source: Journal of International Commerce, Economics & Policy. Jun2026, p1. 36p.

Dual Customer Responses to AI Chatbots in Online Shopping: An Integrated AIDUA–SOR Framework.

Authors: Jattamart, Aungkana Nusawat, Paingruthai Kwangsawad, Achaporn

Source: Journal of Theoretical & Applied Electronic Commerce Research. May2026, Vol. 21 Issue 5, p146. 25p.

Unpacking How Anthropomorphic Attribute and Social Presence Foster Consumer Trust and Continued Use of Gen-AI Chatbots: An Integration of AIDUA and Cognitive Appraisal Theory.

Authors: Li, Jing Wei, Jianglei Pang, Hua et al.

Source: Journal of Theoretical & Applied Electronic Commerce Research. May2026, Vol. 21 Issue 5, p135. 28p.

Chatbot Self-Presentation Strategies and Customer Service Satisfaction in E-Commerce: The Dual Mediating Roles of Perceived Competence and Perceived Warmth.

Authors: Hoang, Canh Chi Tu, Tran Ngoc

Source: Journal of Logistics, Informatics & Service Science. 2026, Vol. 13 Issue 5, p83-96. 14p.

Offline NLP Assistants for Internal Knowledge Access in a Central Bank: Proof-of-Concept Systems for Semantic Search and HR Chatbot.

Authors: Hajdarevic, Kemal Selimovic, Jasmina

Source: Journal of Central Banking Theory & Practice. May2026, Vol. 15 Issue 2, p99-123. 25p.

Nifty Aviation: Revolutionizing Trippers Encounter amid AI-powered Chatbots.

Authors: Lim, Cristina Teresa N.¹

Source: Review of Integrative Business & Economics Research. 2026, Vol. 15 Issue 3, p17-27. 11p.

Chatbot-Administered Surveys in Marketing: A Literature Review.

Authors: Zhao, Yingxue Gao, Xiaoyi Paas, Leo

Source: International Journal of Market Research. Jul2026, Vol. 68 Issue 4, p472-493. 22p.

Determinants of customer acceptance in AI-powered conversational agents: A systematic literature review and research agenda.

Authors: Deilen, Marius De-Juan-Vigaray, María Dolores Runia, Peter et al.

Source: Journal of Global Scholars of Marketing Science. Jun2026, Vol. 36 Issue 3, p553-573. 21p.

UNDERSTANDING STUDENT ADOPTION OF GENERATIVE AI CHATBOTS IN HIGHER EDUCATION: AN INTEGRATED TAM–TRI APPROACH.

Authors: Nassanbekova, Samalgul Yeshenkulova, Gaukhar Nurguzhina, Assel et al.

Source: Economics: Innovative & Economic Research Journal / Casopis za Ekonomsku Teoriju i Analizu. Jun2026, Vol. 14 Issue 2, p1-15. 15p.

Less Artificial, More Intelligent: Understanding Affinity, Trustworthiness, and Preference for Digital Humans.

Authors: Seymour, Mike Yuan, Lingyao Riemer, Kai et al.

Source: Information Systems Research (INFORMS). Jun2025, Vol. 36 Issue 2, p1096-1128. 33p.

Mind Harbor: Development of an AI-Powered Prototype for Student Mental Health Support.

Authors: Thomas, Sherin Devi, Jaishree Al Khuitari, Marwa Said Amur et al.

Source: International Journal of Interactive Mobile Technologies. 2026, Vol. 20 Issue 12, p100-112. 13p.

Subjects: Chatbots, Language models, Data protection, User-centered system design, Student well-being, Crisis intervention (Mental health services)

Geographic Terms: Oman