Search Results - "Colgate, Mark"

Designing for Trust, Progress, and Dignity: A Conceptual Framework for Reliability, Responsiveness, and Relational Quality in AI-Enabled Service Systems.

Authors: Colgate, Mark Colgate, Orla

Source: Information. May2026, Vol. 17 Issue 5, p443. 21p.

The Neurobiology of Effective Leadership: Integrating Polyvagal Theory with the Coaching Leadership Style.

Authors: Colgate, Orla Colgate, Mark

Source: Administrative Sciences (2076-3387). Dec2025, Vol. 15 Issue 12, p461. 8p.

The Importance and Application of a Coaching Leadership Style in Businesses.

Authors: Colgate, Mark¹ (AUTHOR)

Source: Businesses. Sep2025, Vol. 5 Issue 3, p32. 14p.

Insights and Challenges for Educational Leaders Supporting Families in Home Reading Practices.

Authors: Colgate, Mark Colgate, Orla

Source: Education Sciences. Mar2025, Vol. 15 Issue 3, p296. 14p.

Subject Terms: *Parent attitudes, *Academic motivation, *Home schooling, *Educational support, *School administrators

Keeping the customer satisfied.

Authors: Colgate, Mark¹

Source: Global Focus: The EFMD Business Magazine. 2018, Vol. 12 Issue 1, p56-59. 4p.

Marketing and Marketing Information System Sophistication in Retail Banking.

Authors: Colgate, Mark¹

Source: Service Industries Journal. Jan2000, Vol. 20 Issue 1, p139-152. 14p. 6 Charts.

Relationships and the internet: The mediating role of a relationship banker.

Authors: Colgate, Mark Smith, Brock

Source: Journal of Financial Services Marketing. Nov2005, Vol. 10 Issue 2, p140-151. 12p.

Customers' Responses to Retail Brand Extensions.

Authors: Alexander, Nicholas Colgate, Mark

Source: Journal of Marketing Management. Apr2005, Vol. 21 Issue 3-4, p393-419. 27p. 11 Charts.

Benefits and Barriers of Product Augmentation: Retailers and Financial Services.

Authors: Colgate, Mark Alexander, Nicholas

Source: Journal of Marketing Management. Feb2002, Vol. 18 Issue 1-2, p105-123. 19p. 4 Diagrams, 6 Charts.

CUSTOMER VALUE CREATION: A PRACTICAL FRAMEWORK.

Authors: Smith, J. Brock Colgate, Mark

Source: Journal of Marketing Theory & Practice. Winter2007, Vol. 15 Issue 1, p7-23. 17p. 4 Charts.

Implementing a Customer Relationship Strategy: The Asymmetric Impact of Poor Versus Excellent Execution.

Authors: Colgate, Mark R. Danaher, Peter J.

Source: Journal of the Academy of Marketing Science. Summer2000, Vol. 28 Issue 3, p375. 13p. 4 Graphs.

Back From the Brink.

Authors: Colgate, Mark Tong, Vicky Thuy-Uyen Lee, Christina Kwai-Choi et al.

Source: Journal of Service Research. Feb2007, Vol. 9 Issue 3, p211-228. 18p. 6 Charts.

Relationship quality, on-line banking and the information technology gap.

Authors: Lang, Bodo Colgate, Mark

Source: International Journal of Bank Marketing; 2003, Vol. 21 Issue 1, p29, 9p, 3 Charts

An investigation into the switching process in retail banking services.

Authors: Colgate, Mark Hedge, Rachel

Source: International Journal of Bank Marketing; 2001, Vol. 19 Issue 4/5, p201, 12p, 1 Diagram, 4 Charts

Developing a comprehensive picture of service failure.

Authors: Colgate, Mark Norris, Melissa

Source: International Journal of Service Industry Management. 2001, Vol. 12 Issue 3, p215. 19p. 2 Diagrams.

The Role of Price Perceptions in an Integrated Model of Behavioral Intentions.

Authors: Varki, Sajeev Colgate, Mark

Source: Journal of Service Research. Feb2001, Vol. 3 Issue 3, p232. 9p.

Switching barriers in consumer markets: an investigation of the financial services industry.

Authors: Colgate, Mark Bodo Lang

Source: Journal of Consumer Marketing. 2001, Vol. 18 Issue 4/5, p332-347. 16p. 5 Diagrams.

Positive and negative consequences of a relationship manager strategy: New Zealand banks and their small business customers.

Authors: Colgate, Mark Bodo Lang

Source: Journal of Business Research. Feb2005, Vol. 58 Issue 2, p195-204. 10p.

Banks, retailers and their customers: A relationship marketing perspective.

Authors: Colgate, Mark Alexander, Nicholas

Source: International Journal of Bank Marketing; 1998, Vol. 16 Issue 4, p144, 9p, 6 Diagrams, 1 Chart

Creating sustainable competitive advantage through...

Authors: Colgate, Mark

Source: International Journal of Bank Marketing; 1998, Vol. 16 Issue 2, p80, 10p, 1 Diagram, 6 Charts