Search Results - "Customer satisfaction"

Artificial Intelligence Chatbots Versus Human Agents in Customer Satisfaction: The Role of Warmth and Competence.

Authors: Zhang, Ye Özsomer, Ayşegül Canlı, Zeynep Gürhan et al.

Source: Journal of Interactive Marketing. May2026, Vol. 61 Issue 2, p215-229. 15p.

The Bright Side of Lower Quality: Evidence from Restaurant Exploration.

Authors: Carrera, Clara Martínez-de-Albéniz, Victor Sosa, Manuel E.

Source: Management Science (INFORMS). May2026, Vol. 72 Issue 5, p3847-3864. 18p.

When Apologizing to Customers Hurts More Than It Helps.

Authors: Jenkins, Mason R. Steffel, Mary Fombelle, Paul W.

Source: Harvard Business Review Digital Articles. 4/20/2026, p1-7. 7p.

Please Customers or Prevent Wastage? Replenishment and Issuance Policy for a Perishable Product with Age-Sensitive Demand.

Authors: Goyal, Achal Sapra, Amar

Source: Manufacturing & Service Operations Management (M&SOM) (INFORMS). Nov/Dec2025, Vol. 27 Issue 6, p1959-1974. 16p.

HOW DOORDASH WON THE DELIVERY WARS.

Authors: DEL REY, JASON (AUTHOR)

Source: Fortune. Dec2025/Jan2026, Vol. 192 Issue 3, p52-59. 8p. 2 Color Photographs, 1 Graph.

When Tipping Becomes a Customer Experience Problem.

Authors: Bender, Mark Bertini, Marco Koenigsberg, Oded et al.

Source: Harvard Business Review Digital Articles. 1/27/2026, p1-9. 9p.

Two-Sided Impacts of Service Provider's Identity Disclosure in e-Customer Service Platforms: Evidence from Two Field Experiments.

Authors: Chung, Sunghun Jung, Jaehwuen Park, Jooyoung et al.

Source: Information Systems Research (INFORMS). Sep2025, Vol. 36 Issue 3, p1631-1651. 21p.

How Product Display Orientation Affects Customers' Choice Satisfaction in Online Purchase: A Choice Closure Perspective.

Authors: Jia, Yanli Fang, Yulin Ouyang, Jun

Source: Information Systems Research (INFORMS). Sep2025, Vol. 36 Issue 3, p1587-1611. 25p.

How Should Time Estimates Be Structured to Increase Customer Satisfaction?

Authors: Hu, Beidi Gaertig, Celia Dietvorst, Berkeley J.

Source: Management Science (INFORMS). Sep2025, Vol. 71 Issue 9, p7497-7515. 19p.

Measuring The Impact Of Service Quality On Customer Satisfaction In Banking Industry Of Jaipur, Rajasthan.

Authors: khan, Saziya Iqbal Khatri, Monika

Source: Advances in Consumer Research. May2026, Vol. 3 Issue 5, p211-219. 9p.

A Study on Health Consciousness as a Mediating Factor between Credibility and Satisfaction in Herbal Product Consumption.

Authors: V., Maheswari P., Devi

Source: Advances in Consumer Research. May2026, Vol. 3 Issue 5, p196-205. 10p.

Digital Transformation and Customer Satisfaction in New Generation Private Banks in India: The Mediating Role of Operational Efficiency.

Authors: Patel, Arpan Patel, Ritesh H.

Source: Advances in Consumer Research. May2026, Vol. 3 Issue 5, p206-210. 5p.

Determinantes de la satisfacción y lealtad del cliente en la banca móvil: Un análisis mediante ecuaciones estructurales en Bolivia.

Alternate Title: Determinants of Customer Satisfaction and Loyalty in Mobile Banking: A Structural Equation Modeling Analysis in Bolivia.

Authors: Nogales Montaño, Oscar Ramsés Cardona, Rodrigo Almeida

Source: Perpectivas. May2026, Issue 57, p102-117. 16p.

A Study on Digital Banking Adoption and Its Impact on Operational Efficiency of Union Bank of India.

Authors: Sri, K. Swapna Prathyusha, S.

Source: International Scientific Journal of Engineering & Management. Jun2026, Vol. 5 Issue 6, p1-8. 8p.

Local Athletic Brand Repurchase Intention: The Role of Social Media Influencer, Customer Satisfaction, and Brand Awareness among Sports Enthusiasts in Metro Manila.

Authors: Hariramani, Patrick R. Dela Cruz, Gil Antonio R. Cordova, Wilson et al.

Source: Review of Integrative Business & Economics Research. 2026, Vol. 15 Issue 3, p683-697. 15p.

Determinants of Customer E-trust and Customer E-Satisfaction in Online Shopping in Makassar, Indonesia.

Authors: Mappatompo, Andi Haanurat, Ifayani

Source: Review of Integrative Business & Economics Research. 2026, Vol. 15 Issue 3, p442-458. 17p.

When Sport Consumers Meet Service Touchpoints: A Bayesian Cross-context Investigation on Customer Satisfaction Through the Lens of Sport Experience Design.

Authors: Xu, Yang Du, James Townsend, Kyle M. et al.

Source: Sport Marketing Quarterly. Jun2026, Vol. 35 Issue 2, p160-178. 19p.

Digitalisation, Service Quality, and Service Recovery as Drivers of Customer Loyalty: The Mediating Role of Customer Satisfaction in the Iraqi Insurance Industry.

Authors: Abbas, Yasir Ammar Khudari, Mohamed Nasser, Ali Al

Source: Journal of Logistics, Informatics & Service Science. 2026, Vol. 13 Issue 7, p34-43. 10p.

Digital Promotion and Customer Loyalty in Platform-Based Service Systems: The Role of Online Satisfaction.

Authors: Wilion, Darwin Siregar, Robert Tua

Source: Journal of Logistics, Informatics & Service Science. 2026, Vol. 13 Issue 5, p168-186. 19p.

Creating Shared Value in Digital Service Ecosystems: Its Impact on Customer Retention through Satisfaction in Social E-Commerce.

Authors: Wang, Zixing Wong, CheeHoo Lyu, Yang et al.

Source: Journal of Logistics, Informatics & Service Science. 2026, Vol. 13 Issue 5, p67-82. 16p.