Search Results - "Devi, Pinkey"

Consumer Attitude Towards Service Failure and Recovery in Higher Education

Authors: Chahal, Hardeep Devi, Pinkey

Source: Quality Assurance in Education: An International Perspective. 2015 23(1):67-85.

Peer Reviewed: Y

Page Count: 19

Descriptors: Consumer Economics, Attitudes, Failure, Delivery Systems, Higher Education, Undergraduate Students, Foreign Countries, Factor Analysis, Hypothesis Testing, Teaching Methods, Educational Assessment, Libraries, Administration, Educational Facilities, Laboratories

Geographic Terms: India

Identifying Satisfied/Dissatisfied Service Encounters in Higher Education

Authors: Chahal, Hardeep Devi, Pinkey

Source: Quality Assurance in Education: An International Perspective. 2013 21(2):211-222.

Peer Reviewed: Y

Page Count: 12

Descriptors: Higher Education, Stakeholders, Teaching Methods, Delivery Systems, Satisfaction, College Students, Critical Incidents Method