Search Results - "Han, Spring H."

Authors: Kwok, Linchi Lee, Jungwoo Han, Spring H.

Source: Cornell Hospitality Quarterly. Nov2022, Vol. 63 Issue 4, p528-543. 16p.

Subject Terms: *Social media in business, *COVID-19, *Business communication, *Hotels, *Hotel chains, *Information networks, Crisis communication, Social media

Being Moved or Being Satisfied? The Effect of Unexpected Acts of Personal Kindness in Hospitality Service Encounters.

Authors: Griessmair, Michele Han, Spring H. Masuda, Hisashi

Source: Cornell Hospitality Quarterly. May2022, Vol. 63 Issue 2, p267-288. 22p.