Search Results - "Reference Services"

Information behaviour concepts in the reference service research.

Authors: VanScoy, Amy¹ vanscoy@buffalo.edu

Source: Information Research. 2026 Special Issue, Vol. 31, p762-769. 8p.

Tracking Instructional Themes at the Reference Desk.

Authors: Collier, Jillian¹

Source: RUSQ: A Journal of Reference & User Experience. Winter2026, Vol. 61 Issue 2, p28-31. 4p.

Subjects: Library reference services, Information literacy, Library orientation, Educational outcomes, Academic libraries, Course content (Education)

Integrating Technology and Human Interaction with a Library Reference Chatbot.

Authors: Fowler, Robin Handy, Kelly

Source: RUSQ: A Journal of Reference & User Experience. Winter2026, Vol. 61 Issue 2, p5-13. 9p.

Subjects: Chatbots, Library reference services, Learning, Library personnel, Social interaction, Library public services, Educational technology

Advancing Research Appointments: Enhancing Patron Satisfaction Through Assessment.

Authors: Everdeen Moore, Kytt Ray, Tera A. Wright, Laura B.

Source: Southeastern Librarian. Winter2026, Vol. 73 Issue 4, p9-30. 22p.

Assessing Chat Transcripts.

Authors: Adams, Shannon Graff, Rebecca Johnson, Melissa

Source: International Journal of Librarianship. 2025, Vol. 10 Issue 4, p90-101. 12p.

AI System to Generate Context-Based Answers to Questions from Legal Bibliographic Text in Law Libraries.

Authors: Bhushan, Vikas Bhattacharyya, Arpan

Source: DESIDOC Journal of Library & Information Technology. Sep2025, Vol. 45 Issue 5, p431-438. 8p.

Utilisation of Resources and Services in Libraries in Selected Public Libraries in South-West Nigeria.

Authors: Ogunniyi, Samuel O. Ajakaye, Jesubukade E. Akerele, Johnson A. et al.

Source: International Journal of Knowledge Content Development & Technology. Jun2025, Vol. 15 Issue 2, p81-96. 16p.

Impact of ChatGPT on reference services of university libraries: an empirical investigation from university librarians of Punjab, Pakistan.

Authors: Shahzad, Khurram Khan, Shakeel Ahmad Iqbal, Abid et al.

Source: Reference Services Review. 2026, Vol. 54 Issue 2, p93-108. 16p.

Subjects: ChatGPT, Library reference services, Library public services, Information needs, Innovation adoption, Research integrity, Ethical problems, Academic libraries

Geographic Terms: Pakistan

Relational caretakers, solution providers and expert communicators: understanding librarians' approaches to reference service in Ghana.

Authors: VanScoy, Amy Adzobu-Armah, Nesba Baidoo, Dinah Koteikor

Source: Reference Services Review. 2026, Vol. 54 Issue 2, p109-120. 12p.

Subjects: Library reference services, Ghanaians, Information services, Library research, Librarians, Cross-cultural differences, Q technique

Geographic Terms: Ghana

The Role of Social Media in Delivering Reference Services in Public Libraries.

Authors: Adewojo, Akinade Adebowale Momoh, Emmanuel Omeiza

Source: International Journal of Librarianship. 2025, Vol. 10 Issue 3, p120-135. 16p.

Impact of Digital Reference Services on Academic Research: a case study of IIT libraries.

Authors: Sumeeta Sharma, S. K.

Source: World Digital Libraries. Jun2025, Vol. 18 Issue 1, p63-74. 12p.

Leveraging Power BI for Library Reference Services.

Authors: Resau, Kaci¹ (AUTHOR) libkaci@pm.me

Source: Internet Reference Services Quarterly. May2026, p1-4. 4p. 3 Illustrations.

Skeptically Defining the "Post-Reference Epoch".

Authors: Norton, Christina Stub, Jennifer A. W. Sollinger, Annie et al.

Source: Library Trends. May2026, Vol. 74 Issue 4, p724-741. 18p.

Subject Terms: *Generative artificial intelligence, *Library reference services, *Academic librarianship, *Information-seeking behavior, *Critical theory, Information theory, Attitudes toward technology

Academic Library Reference and User Services: Expertise in Response to College and University Students' Information Needs.

Authors: Dow, Mirah J.¹ mdow@emporia.edu

Source: Kansas Library Association College & University Libraries Section Proceedings. 2025, Vol. 15 Issue 1, preceding p1-9. 11p.

Kindness as a Practice.

Authors: Jones, Shannon D.¹, JoneShan@musc.edu

Source: RUSQ: A Journal of Reference & User Experience; Spring2026, Vol. 61 Issue 3, p1-4, 4p

Balancing Precision and Usability: Librarian Perspectives on Abstracting and Indexing Databases Versus Discovery Services in Academic Libraries.

Authors: AlHamad, Mohammad M.¹ mohammad.alhamad@tamucc.edu

Source: Internet Reference Services Quarterly. Apr-Jun2025, Vol. 29 Issue 2, p169-180. 12p.

Changes and the Challenges of Library Reference Services After the Covid-19 Pandemic: Findings From a Survey Study in New England Liberal Arts Colleges.

Authors: Qian, Shu¹

Source: International Journal of Librarianship. 2025, Vol. 10 Issue 2, preceding p48-67. 20p.

REFERENCE READY: HOW TO EFFECTIVELY TRAIN PARAPROFESSIONALS IN PUBLIC LIBRARIES.

Authors: Buelow, Mary Lapinski, Rebecca Bounds, Katerli (Kat)

Source: Public Libraries. Jul/Aug2025, Vol. 64 Issue 4, p36-43. 8p.

Subject Terms: *Library reference services, *Public libraries, *Library personnel, *Corporate culture, Library technicians

New trends in virtual reference library services: an overview of technology-based interventions, challenges and strategies.

Authors: Keikha, Leila Shahraki-Mohammadi, Azita Nabiolahi, Abdolahad

Source: Reference Services Review. 2026, Vol. 54 Issue 1, p1-14. 14p.

Subjects: Electronic reference services (Libraries), Library science literature, Blockchains, Library technical services, Chatbots, Artificial intelligence in libraries

CLARO, AQUI ESTÁ A INFORMAÇÃO: reflexões sobre a relação entre Inteligência Artificial e Serviço de Referência.

Alternate Title: Of course, here is the information: reflections about the relation between Artificial Intelligence and Reference Services.

Authors: Pecine Misko Soler, Lauren Bednarczuk Martins Damian, Ieda Pelógia

Source: Brazilian Journal of Information Science. 2025, Vol. 19, p1-30. 30p.