Search Results - "SERVQUAL (Service quality framework)"

Analyzing Electronic Service Quality in Shopee Using the E-Servqual Method.

Authors: Reva, Islan Mutiana Padmakusumah, Rizal Ramdan

Source: Logistic & Operation Management Research (LOMR). 2026, Vol. 5 Issue 1, p90-120. 31p.

A HALF-CENTURY OF SERVQUAL: EXPLORING ITS IMPACT AND FUTURE DIRECTIONS IN SERVICE QUALITY RESEARCH.

Authors: Naylor, Gillian S.¹ gillian.naylor@unlv.edu

Source: Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior. 2024, Vol. 37 Issue 2, p43-68. 26p.

DETERMINING THE SIGNIFICANCE OF THE QUALITY DIMENSION OF BANKING SERVICES IN CROATIA BASED ON THE SERVQUAL MODEL.

Authors: Pavlović, Marko M. Tešić, Biljana

Source: STED Journal: Journal of Social & Technological Development. Nov2023, Vol. 5 Issue 2, p29-49. 21p.

COMPARISONAL ANALYSIS OF NETFLIX AND VIU SERVICE QUALITY USING SERVQUAL METHOD.

Authors: Iswandari, Arvianda Indarti, Dina

Source: Journal of Social Research. 2022, Vol. 1 Issue 12, p566-571. 6p.

Exploring Rater Accuracy Using Unfolding Models Combined with Topic Models: Incorporating Supervised Latent Dirichlet Allocation.

Authors: Wheeler, Jordan M. Engelhard, George Wang, Jue

Source: Measurement. Jan-Mar 2022, Vol. 20 Issue 1, p34-46. 13p.

Subjects: SERVQUAL (Service quality framework), Hyperbolic processes

Assessment of Bank Services Excellence in Iraq: A Comprehensive Investigation Employing the SERVQUAL Model.

Authors: GHAYTH, AL LAHEEBI MOLNAR, LASZLO

Source: Theory, Methodology, Practice. 2023, Vol. 19 Issue 1, p3-14. 12p.

Measuring Service Quality in Philippine Banks: An Exploratory Study Using SERVQUAL and Q-Methodology.

Authors: Talavera, Ma. Gloria V.¹ mvtalavera@up.edu.ph

Source: Philippine Management Review. 2020, Vol. 27, p37-56. 20p.

Developing A SERVQUAL-Based Scale for Measuring Student Satisfaction with Academic Service in Higher Education.

Authors: Yosef Ibrahim, Arief Rachman Yusup, Muhammad et al.

Source: Education Quarterly Reviews. Dec2023, Vol. 6 Issue 4, p146-158. 12p.

Subject Terms: *Higher education, *Student satisfaction, *College students, SERVQUAL (Service quality framework), Quality assurance

SERVQUAL Reliability and Validity A Pilot Study to Evaluate Patients' Satisfaction in the Jordanian Hospitals.

Authors: Ibrahim, Mohammed S. Ahmed, Muhammad S.

Source: International Management Review. 2019, Vol. 15 Issue 1, p56-67. 12p.

Structural Equation Test of Service Quality Dimensions on the Relationship Quality Construct: Evidence from an Emerging Telecom Market.

Authors: Oraedu, Chukwunonso^1,2 oraedunonso@gmail.com

Source: Journal of Relationship Marketing. Apr-Jun2019, Vol. 18 Issue 2, p146-171. 26p. 1 Illustration, 4 Diagrams, 3 Charts.

Development of an Airport Service Quality and Efficiency Tool: A Comparison Based on Passenger Perceptions During Pre-pandemic and Pandemic Operations.

Authors: Li, Richard C. Javelosa, Justin Christopher Mercullo, Endrei Clyne et al.

Source: Proceedings of the International Conference on Industrial Engineering & Operations Management; 3/7/2022, p98-109, 12p

SERVQUAL MODEL USED FOR PREDICTION OF CUSTOMER SATISFACTION IN CZECH FITNESS CENTRES.

Authors: Šíma, Jan Ruda, Tomáš

Source: Marketing Identity. 2017, Issue Part 1, p238-246. 9p.

Effect of Service Quality on Students' Satisfaction in Private Higher Education in Syria.

Authors: Dalati, Serene¹ serene.dalati@gmail.com

Source: Proceedings of the European Conference on Management, Leadership & Governance. 2017, p93-100. 8p.

Library Performance Measurement: a study of Dhaka University residential hall libraries, Bangladesh.

Authors: Karim, Sazzadul¹ sazzad.karim70@gmail.com

Source: Library Philosophy & Practice. 6/1/2018, p1-17. 17p.

Estudio comparativo del acuerdo y consistencia intercalificadores en el test gestáltico visomotor de Bender 2.^a edición.

Alternate Title: Comparative study of inter-rater agreement and consistency in the Bender visual motor gestalt test, 2.nd edition.

Authors: Merino Soto, César Calderón De la Cruz, Gustavo Manzanares Medina, Eduardo

Source: Revista Latinoamericana de Psicología. may-sep2018, Vol. 50 Issue 2, p175-182. 8p.

Detecting Measurement Disturbances in Rater-Mediated Assessments.

Authors: Wind, Stefanie A. Schumacker, Randall E.

Source: Educational Measurement: Issues & Practice. Winter2017, Vol. 36 Issue 4, p44-51. 8p.

Subject Terms: *Academic achievement, *Educational tests & measurements, SERVQUAL (Service quality framework), Psychometrics, Psychiatric rating scales

IMPROVING THE SERVICE WITH THE SERVQUAL METHOD.

Authors: MIDOR, Katarzyna KUČERA, Marian

Source: Management Systems in Production Engineering. 2018, Vol. 26 Issue 1, p60-65. 6p.

Modified SERVQUAL model and effects of customer attitude and technology on customer satisfaction in banking industry: mediation, moderation and conditional process analysis.

Authors: Ahmed, Rizwan Raheem Vveinhardt, Jolita Štreimikienė, Dalia et al.

Source: Journal of Business Economics & Management. Oct2017, Vol. 18 Issue 5, p974-1004. 31p.

Service Quality of Commercial Banks in Sivakasi.

Authors: M., Selvakumar V., Sathyalakshmi R., Mohammed Abubakkar Siddique et al.

Source: International Journal of Banking, Risk & Insurance. Mar2018, Vol. 6 Issue 1, p38-47. 10p.

ANALYSIS OF SERVQUAL DIMENSIONS: THE CASE OF THE SCHOOL OF ECONOMICS AND BUSINESS, UNIVERSITY OF SARAJEVO.

Authors: Goran, Dalila¹ dalila.goran@yahoo.com

Source: Conference Proceedings: International Conference of the Faculty of Economics Sarajevo (ICES). 2016, p98-113. 16p. 9 Charts.