Search Results - "Solnet, David"

Artificial intelligence and work design: implications for frontline service employees and future research.

Authors: Jooss, Stefan Solnet, David Knight, Caroline et al.

Source: Journal of Service Management. 2026, Vol. 37 Issue 4, p622-643. 22p.

Helping the organization but harming customers: a social identity perspective of unethical pro-organizational behavior.

Authors: Yan, Hongmin Solnet, David Okimoto, Tyler G.

Source: Journal of Services Marketing. 2023, Vol. 37 Issue 7, p927-943. 17p.

Research on service frontline employees: a science – practice perspective.

Authors: Solnet, David Golubovskaya, Maria

Source: Journal of Service Management. 2023, Vol. 34 Issue 5, p1021-1037. 17p.

DISCOURSE ABOUT WORKFORCE DEVELOPMENT IN TOURISM--AN ANALYSIS OF PUBLIC POLICY, PLANNING, AND IMPLEMENTATION IN AUSTRALIA AND SCOTLAND: HOT AIR OR MAKING A DIFFERENCE?

Authors: SOLNET, DAVID NICKSON, DENNIS ROBINSON, RICHARD N. S. et al.

Source: Tourism Analysis. 2014, Vol. 19 Issue 5, p609-623. 15p.

Service Management in Hospitality Education: Review and Reflection.

Authors: Solnet, David¹ (AUTHOR) d.solnet@uq.edu.au

Source: Journal of Hospitality Marketing & Management. Feb/Mar2012, Vol. 21 Issue 2, p184-214. 31p.

Generational Differences in Work Attitudes: Evidence from the Hospitality Industry.

Authors: Solnet, David Kralj, Anna

Source: FIU Hospitality Review. Fall2011, Vol. 29 Issue 2, p37-54. 18p.

Formal Education Effectiveness and Relevance: Lodging Manager Perceptions.

Authors: Solnet, David J. Kralj, Anna L. Moncarz, Elisa et al.

Source: Journal of Hospitality & Tourism Education. 2010, Vol. 22 Issue 4, p15-24. 10p. 3 Charts.

Legends of Service Excellence: The Habits of Seven Highly Effective Hospitality Companies.

Authors: Solnet, David Kandampully, Jay Kralj, Anna

Source: Journal of Hospitality Marketing & Management. 2010, Vol. 19 Issue 8, p889-908. 20p. 1 Chart.

Meaning of work: Gen Z’s perspective.

Authors: Sakdiyakorn, Malinvisa Golubovskaya, Maria Solnet, David

Source: Journal of Youth Studies. Feb2026, p1-19. 19p. 3 Illustrations.

A Lodging Internship Competency Model: Enhancing Educational Outcomes through Work Integrated Learning.

Authors: Solnet, David Kralj, Anna Kay, Christine et al.

Source: Journal of Hospitality & Tourism Education. 2009, Vol. 21 Issue 4, p16-24. 9p. 1 Diagram, 3 Charts.

An Industry Partnerships Approach to Tourism Education.

Authors: Solnet, David Robinson, Richard Cooper, Chris

Source: Journal of Hospitality, Leisure, Sport & Tourism Education (Oxford Brookes University). May2007, Vol. 6 Issue 1, p66-70. 5p. 1 Diagram.

Service Climate, Employee Identification, and Customer Outcomes in Hotel Property Rebrandings.

Authors: Solnet, David Paulsen, Neil

Source: Journal of Hospitality & Leisure Marketing. Feb2006, Vol. 13 Issue 3/4, p3-27. 25p.

Recovery and Recidivism: The Aftermath of Helping the Organization Unethically.

Authors: Yan, Hongmin Okimoto, Tyler G. Solnet, David

Source: Journal of Business & Psychology. Jun2025, Vol. 40 Issue 3, p753-767. 15p.

Employee wellness on the frontline: an interactional psychology perspective.

Authors: Solnet, David Subramony, Mahesh Golubovskaya, Maria et al.

Source: Journal of Service Management. 2020, Vol. 31 Issue 5, p939-952. 14p.

What drives fulfilment and repeat visits among Asian domestic travellers: the application of IGSCA and fsQCA.

Authors: Wattanacharoensil, Walanchalee Manosuthi, Noppadol Solnet, David et al.

Source: Tourism Recreation Research. Nov2025, Vol. 50 Issue 6, p1372-1390. 19p.

Recalibrating talent management for hospitality: a youth development perspective.

Authors: Golubovskaya, Maria Solnet, David Robinson, Richard N.S.

Source: International Journal of Contemporary Hospitality Management. 2019, Vol. 31 Issue 10, p4105-4125. 21p.

Leveraging human touch in service interactions: lessons from hospitality.

Authors: Solnet, David Subramony, Mahesh Ford, Robert C. et al.

Source: Journal of Service Management. 2019, Vol. 30 Issue 3, p392-409. 18p.

Crafting the road to well-being for precarious frontline workers: Explicating the role of jolts and resources.

Authors: Mirabito, Ann M. Solnet, David Cockburn, Bethany S. et al.

Source: Journal of Vocational Behavior. Mar2025, Vol. 157, pN.PAG-N.PAG. 1p.

Subject Terms: *COVID-19 pandemic, Employee well-being, Social support, Well-being, Personal belongings

Innovative Approaches to Event Management Education in Career Development: A Study of Student Experiences.

Authors: Robinson, Richard Barron, Paul Solnet, David

Source: Journal of Hospitality, Leisure, Sport & Tourism Education (Oxford Brookes University). Apr2008, Vol. 7 Issue 1, p4-17.

Service work in 2050: toward a work ecosystems perspective.

Authors: Subramony, Mahesh Solnet, David Groth, Markus et al.

Source: Journal of Service Management. 2018, Vol. 29 Issue 5, p956-974. 19p.