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An integrated framework of change management for social CRM implementation.

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Bibliographic Details
Title: An integrated framework of change management for social CRM implementation.
Authors: Jami Pour, Mona1, Hosseinzadeh, Mahnaz2, mhosseinzadeh@ut.ac.ir
Source: Information Systems & e-Business Management; Mar2021, Vol. 19 Issue 1, p43-75, 33p, 10 Charts
Database: Applied Science & Technology Source
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Description
ISSN:16179846
DOI:10.1007/s10257-020-00479-z