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Electronic customer relationship management (E-CRM), customer experience and customer satisfaction: evidence from the banking industry.

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Title: Electronic customer relationship management (E-CRM), customer experience and customer satisfaction: evidence from the banking industry.
Authors: Kumar, Pushpender1, pkumar@kmc.du.ac.in, Mokha, Anupreet Kaur2, anupreetmokha.6@gmail.com, Pattnaik, Subash Chandra3, pattnaik.subash0106@gmail.com
Source: Benchmarking: An International Journal; 2022, Vol. 29 Issue 2, p551-572, 22p
Database: Applied Science & Technology Source
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  Availability: 0
Header DbId: aci
DbLabel: Applied Science & Technology Source
An: 155148985
AccessLevel: 2
PubType: Academic Journal
PubTypeId: academicJournal
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PLink https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=aci&AN=155148985
RecordInfo BibRecord:
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    Identifiers:
      – Type: doi
        Value: 10.1108/BIJ-10-2020-0528
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      – Code: eng
        Text: English
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      Pagination:
        PageCount: 22
        StartPage: 551
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      – TitleFull: Electronic customer relationship management (E-CRM), customer experience and customer satisfaction: evidence from the banking industry.
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            NameFull: Kumar, Pushpender
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            NameFull: Mokha, Anupreet Kaur
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            NameFull: Pattnaik, Subash Chandra
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            – D: 01
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              Text: 2022
              Type: published
              Y: 2022
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              Value: 29
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              Value: 2
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            – TitleFull: Benchmarking: An International Journal
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