APA (7th ed.) Citation

Hu, K., & Salim, V. (2023). Combining Kano's Model, IPA, and FMEA to Evaluate Service Quality Risk for Bus Service: Case of Bangkok Bus Service. Applied Sciences (2076-3417), 13(10), 5960. https://doi.org/10.3390/app13105960

Chicago Style (17th ed.) Citation

Hu, Kai-Chieh, and Vera Salim. "Combining Kano's Model, IPA, and FMEA to Evaluate Service Quality Risk for Bus Service: Case of Bangkok Bus Service." Applied Sciences (2076-3417) 13, no. 10 (2023): 5960. https://doi.org/10.3390/app13105960.

MLA (9th ed.) Citation

Hu, Kai-Chieh, and Vera Salim. "Combining Kano's Model, IPA, and FMEA to Evaluate Service Quality Risk for Bus Service: Case of Bangkok Bus Service." Applied Sciences (2076-3417), vol. 13, no. 10, 2023, p. 5960, https://doi.org/10.3390/app13105960.