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Combining Kano's Model, IPA, and FMEA to Evaluate Service Quality Risk for Bus Service: Case of Bangkok Bus Service.

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Bibliographic Details
Title: Combining Kano's Model, IPA, and FMEA to Evaluate Service Quality Risk for Bus Service: Case of Bangkok Bus Service.
Authors: Hu, Kai-Chieh1, hukaichieh@gmail.com, Salim, Vera1
Source: Applied Sciences (2076-3417); May2023, Vol. 13 Issue 10, p5960, 20p
Database: Applied Science & Technology Source
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Description
ISSN:20763417
DOI:10.3390/app13105960