Combining Kano's Model, IPA, and FMEA to Evaluate Service Quality Risk for Bus Service: Case of Bangkok Bus Service.
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| Title: | Combining Kano's Model, IPA, and FMEA to Evaluate Service Quality Risk for Bus Service: Case of Bangkok Bus Service. |
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| Authors: | Hu, Kai-Chieh1, hukaichieh@gmail.com, Salim, Vera1 |
| Source: | Applied Sciences (2076-3417); May2023, Vol. 13 Issue 10, p5960, 20p |
| Database: | Applied Science & Technology Source |
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