APA (7th ed.) Citation

Følstad, A., Law, E. L., & van As, N. (2024). Conversational Breakdown in a Customer Service Chatbot: Impact of Task Order and Criticality on User Trust and Emotion. ACM Transactions on Computer-Human Interaction (TOCHI), 31(5), 1. https://doi.org/10.1145/3690383

Chicago Style (17th ed.) Citation

Følstad, Asbjørn, Effie L.-C Law, and Nena van As. "Conversational Breakdown in a Customer Service Chatbot: Impact of Task Order and Criticality on User Trust and Emotion." ACM Transactions on Computer-Human Interaction (TOCHI) 31, no. 5 (2024): 1. https://doi.org/10.1145/3690383.

MLA (9th ed.) Citation

Følstad, Asbjørn, et al. "Conversational Breakdown in a Customer Service Chatbot: Impact of Task Order and Criticality on User Trust and Emotion." ACM Transactions on Computer-Human Interaction (TOCHI), vol. 31, no. 5, 2024, p. 1, https://doi.org/10.1145/3690383.