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Conversational Breakdown in a Customer Service Chatbot: Impact of Task Order and Criticality on User Trust and Emotion.

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Title: Conversational Breakdown in a Customer Service Chatbot: Impact of Task Order and Criticality on User Trust and Emotion.
Authors: Følstad, Asbjørn1, asf@sintef.no, Law, Effie L.-C.2, lai-chong.law@durham.ac.uk, van As, Nena3, nena.van.as@boost.ai
Source: ACM Transactions on Computer-Human Interaction (TOCHI); Oct2024, Vol. 31 Issue 5, p1-52, 52p
Database: Applied Science & Technology Source
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        Value: 10.1145/3690383
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              Text: Oct2024
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