Investigating Drivers of Customer Experience with Virtual Conversational Agents.
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| Title: | Investigating Drivers of Customer Experience with Virtual Conversational Agents. |
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| Authors: | Nguyen, Trong Huu1, hnguyen@lincoln.ac.uk, Trivedi, Rohit H.2, R.Trivedi1@bradford.ac.uk, Fukukawa, Kyoko3,4, k.fukukawa@r.hit-u.ac.jp, Adomako, Samuel5, S.Adomako@bham.ac.uk |
| Source: | Information Systems Frontiers; Oct2025, Vol. 27 Issue 5, p1871-1897, 27p |
| Database: | Applied Science & Technology Source |
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| ISSN: | 13873326 |
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| DOI: | 10.1007/s10796-024-10572-0 |
