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Investigating Drivers of Customer Experience with Virtual Conversational Agents.

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Title: Investigating Drivers of Customer Experience with Virtual Conversational Agents.
Authors: Nguyen, Trong Huu1, hnguyen@lincoln.ac.uk, Trivedi, Rohit H.2, R.Trivedi1@bradford.ac.uk, Fukukawa, Kyoko3,4, k.fukukawa@r.hit-u.ac.jp, Adomako, Samuel5, S.Adomako@bham.ac.uk
Source: Information Systems Frontiers; Oct2025, Vol. 27 Issue 5, p1871-1897, 27p
Database: Applied Science & Technology Source
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Header DbId: aci
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PubType: Academic Journal
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  Data: <searchLink fieldCode="AU" term="%22Nguyen%2C+Trong+Huu%22">Nguyen, Trong Huu</searchLink><relatesTo>1</relatesTo>, <i>hnguyen@lincoln.ac.uk</i><br /><searchLink fieldCode="AU" term="%22Trivedi%2C+Rohit+H%2E%22">Trivedi, Rohit H.</searchLink><relatesTo>2</relatesTo>, <i>R.Trivedi1@bradford.ac.uk</i><br /><searchLink fieldCode="AU" term="%22Fukukawa%2C+Kyoko%22">Fukukawa, Kyoko</searchLink><relatesTo>3,4</relatesTo>, <i>k.fukukawa@r.hit-u.ac.jp</i><br /><searchLink fieldCode="AU" term="%22Adomako%2C+Samuel%22">Adomako, Samuel</searchLink><relatesTo>5</relatesTo>, <i>S.Adomako@bham.ac.uk</i>
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  Data: <searchLink fieldCode="JN" term="%22Information+Systems+Frontiers%22">Information Systems Frontiers</searchLink>; Oct2025, Vol. 27 Issue 5, p1871-1897, 27p
PLink https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=aci&AN=190235135
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        Value: 10.1007/s10796-024-10572-0
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        Text: English
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              Text: Oct2025
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              Y: 2025
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