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Investigating the Role of Logistics Delivery Services in Shaping Customer Satisfaction: LLM-Aspect-Based Sentiment Analysis of Perceived Quality in Indonesian E-Commerce.

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Title: Investigating the Role of Logistics Delivery Services in Shaping Customer Satisfaction: LLM-Aspect-Based Sentiment Analysis of Perceived Quality in Indonesian E-Commerce.
Authors: Setiyawan, Arbi1, 5103200250@stmail.ujs.edu.cn, He, Youshi1,2, Sastri, Ray1,2
Source: Journal of Theoretical & Applied Electronic Commerce Research; Dec2025, Vol. 20 Issue 4, p345, 27p
Database: Applied Science & Technology Source
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        Value: 10.3390/jtaer20040345
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      – Code: eng
        Text: English
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        PageCount: 27
        StartPage: 345
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      – TitleFull: Investigating the Role of Logistics Delivery Services in Shaping Customer Satisfaction: LLM-Aspect-Based Sentiment Analysis of Perceived Quality in Indonesian E-Commerce.
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              Text: Dec2025
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              Y: 2025
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