Investigating the Role of Logistics Delivery Services in Shaping Customer Satisfaction: LLM-Aspect-Based Sentiment Analysis of Perceived Quality in Indonesian E-Commerce.
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| Title: | Investigating the Role of Logistics Delivery Services in Shaping Customer Satisfaction: LLM-Aspect-Based Sentiment Analysis of Perceived Quality in Indonesian E-Commerce. |
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| Authors: | Setiyawan, Arbi1, 5103200250@stmail.ujs.edu.cn, He, Youshi1,2, Sastri, Ray1,2 |
| Source: | Journal of Theoretical & Applied Electronic Commerce Research; Dec2025, Vol. 20 Issue 4, p345, 27p |
| Database: | Applied Science & Technology Source |
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