From Seconds to Sentiments: Differential Effects of Chatbot Response Latency on Customer Evaluations.
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| Title: | From Seconds to Sentiments: Differential Effects of Chatbot Response Latency on Customer Evaluations. |
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| Authors: | Kim, Kaeun1, kaeunkim@hanyang.ac.kr, Shams, Ghazal2, Kim, Kawon2 |
| Source: | International Journal of Human-Computer Interaction; Jan2026, Vol. 42 Issue 1, p597-612, 16p |
| Database: | Applied Science & Technology Source |
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| ISSN: | 10447318 |
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| DOI: | 10.1080/10447318.2025.2508915 |
