Reactive or proactive? An online retailer's omnichannel strategy for managing consumer returns.
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| Title: | Reactive or proactive? An online retailer's omnichannel strategy for managing consumer returns. |
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| Authors: | Xie, Ping1, pingxie@zzu.edu.cn, Shi, Ruixia2, rshi@sandiego.edu, Chen, Hongyu3, Hongyu.chen@csulb.edu, Xu, Di4, dxu@xmu.edu.cn |
| Source: | Annals of Operations Research; Apr2026, Vol. 359 Issue 2, p1903-1934, 32p |
| Database: | Applied Science & Technology Source |
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| ISSN: | 02545330 |
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| DOI: | 10.1007/s10479-024-05823-x |
