Integrating Facial Emotion Recognition, Speech to Text Transcription, and Natural Language Processing for Customer Satisfaction Analysis from Video Reviews.

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Title: Integrating Facial Emotion Recognition, Speech to Text Transcription, and Natural Language Processing for Customer Satisfaction Analysis from Video Reviews.
Authors: Deshpande, Sudhindra B.1, sbdsudhi@gmail.com, Michael, Goh Kah Ong2, michael.goh@mmu.edu.my, Deshpande, Uttam U.3, uudeshpande@gmail.com, Mathad, K. S.4, mathadks@git.edu, Karekar, N. V.4, nkarekar@git.edu, Tangod, Kiran K.5, kiran.tangod@ritindia.edu
Source: Engineering, Technology & Applied Science Research; Apr2026, Vol. 16 Issue 2, p34615-34622, 8p
Database: Applied Science & Technology Source
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PubType: Academic Journal
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        Value: 10.48084/etasr.15095
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              Text: Apr2026
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