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NLP-Based Consumer Complaint Assessment: Synthetic Data Generation, Featurization, and Evaluation Metrics.

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Title: NLP-Based Consumer Complaint Assessment: Synthetic Data Generation, Featurization, and Evaluation Metrics.
Authors: Gao, Peiheng1, pgao47@uwo.ca, Yang, Chen2,3, Sun, Ning1,3, Zitikis, Ričardas1
Source: Applied Sciences (2076-3417); Jun2026, Vol. 16 Issue 12, p5992, 24p
Database: Applied Science & Technology Source
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        Value: 10.3390/app16125992
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