APA (7th ed.) Citation

Hayes-Roth, B., Johnson, V., & van Gent, R. (1999). Staffing the Web with interactive characters. Communications of the ACM, 42(3), 103. https://doi.org/10.1145/295685.295887

Chicago Style (17th ed.) Citation

Hayes-Roth, Barbara, Vaughan Johnson, and Robert van Gent. "Staffing the Web with Interactive Characters." Communications of the ACM 42, no. 3 (1999): 103. https://doi.org/10.1145/295685.295887.

MLA (9th ed.) Citation

Hayes-Roth, Barbara, et al. "Staffing the Web with Interactive Characters." Communications of the ACM, vol. 42, no. 3, 1999, p. 103, https://doi.org/10.1145/295685.295887.