APA (7th ed.) Citation

Brittenham, P., Cutlip, R. R., & Draper, C. (2007). IT service management architecture and autonomic computing. IBM Systems Journal, 46(3), 565. https://doi.org/10.1147/sj.463.0565

Chicago Style (17th ed.) Citation

Brittenham, P., R. R. Cutlip, and C. Draper. "IT Service Management Architecture and Autonomic Computing." IBM Systems Journal 46, no. 3 (2007): 565. https://doi.org/10.1147/sj.463.0565.

MLA (9th ed.) Citation

Brittenham, P., et al. "IT Service Management Architecture and Autonomic Computing." IBM Systems Journal, vol. 46, no. 3, 2007, p. 565, https://doi.org/10.1147/sj.463.0565.