APA (7th ed.) Citation

Scanlon, F., & Hagan, J. T. (1983). Quality management for the service industries. Quality Progress, 16, 30.

Chicago Style (17th ed.) Citation

Scanlon, F., and J. T. Hagan. "Quality Management for the Service Industries." Quality Progress 16 (1983): 30.

MLA (9th ed.) Citation

Scanlon, F., and J. T. Hagan. "Quality Management for the Service Industries." Quality Progress, vol. 16, 1983, p. 30.