APA (7th ed.) Citation

Colgate, M., & Hedge, R. (2001). An investigation into the switching process in retail banking services. International Journal of Bank Marketing, 19(4/5), 201. https://doi.org/10.1108/02652320110400888

Chicago Style (17th ed.) Citation

Colgate, Mark, and Rachel Hedge. "An Investigation into the Switching Process in Retail Banking Services." International Journal of Bank Marketing 19, no. 4/5 (2001): 201. https://doi.org/10.1108/02652320110400888.

MLA (9th ed.) Citation

Colgate, Mark, and Rachel Hedge. "An Investigation into the Switching Process in Retail Banking Services." International Journal of Bank Marketing, vol. 19, no. 4/5, 2001, p. 201, https://doi.org/10.1108/02652320110400888.