Identifying elements of ICU care that families report as important but unsatisfactory: decision-making, control, and ICU atmosphere. - Osborn TR; Curtis JR; Nielsen EL; Back AL; Shannon SE; Engelberg RA; Osborn, Tristan R; Curtis, J Randall; Nielsen, Elizabeth L; Back, Anthony L; Shannon, Sarah E; Engelberg, Ruth A (CHEST, 2012)