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A novel approach to voice of customer extraction using GPT-3.5 Turbo: linking advanced NLP and Lean Six Sigma 4.0.

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Title: A novel approach to voice of customer extraction using GPT-3.5 Turbo: linking advanced NLP and Lean Six Sigma 4.0.
Authors: Shahin, Mohammad1 (AUTHOR), Chen, F. Frank1 (AUTHOR) ff.chen@utsa.edu, Hosseinzadeh, Ali1 (AUTHOR), Maghanaki, Mazdak1 (AUTHOR), Eghbalian, Ayda2 (AUTHOR)
Source: International Journal of Advanced Manufacturing Technology. Apr2024, Vol. 131 Issue 7/8, p3615-3630. 16p.
Database: Academic Search Ultimate
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ISSN:02683768
DOI:10.1007/s00170-024-13167-w