APA (7th ed.) Citation

Chau, N. P. B., Xu, W., & Washida, Y. (2026). From human–human to human–machine interaction: How self-service technologies change the service encounter script. Behaviour & Information Technology, 45(4), 769. https://doi.org/10.1080/0144929X.2025.2531406

Chicago Style (17th ed.) Citation

Chau, Nguyen P. B., Wenzhen Xu, and Yuichi Washida. "From Human–human to Human–machine Interaction: How Self-service Technologies Change the Service Encounter Script." Behaviour & Information Technology 45, no. 4 (2026): 769. https://doi.org/10.1080/0144929X.2025.2531406.

MLA (9th ed.) Citation

Chau, Nguyen P. B., et al. "From Human–human to Human–machine Interaction: How Self-service Technologies Change the Service Encounter Script." Behaviour & Information Technology, vol. 45, no. 4, 2026, p. 769, https://doi.org/10.1080/0144929X.2025.2531406.