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From human–human to human–machine interaction: how self-service technologies change the service encounter script.

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Title: From human–human to human–machine interaction: how self-service technologies change the service encounter script.
Authors: Chau, Nguyen P. B.1 (AUTHOR) nguyen.pb.chau@gmail.com, Xu, Wenzhen2 (AUTHOR), Washida, Yuichi2 (AUTHOR)
Source: Behaviour & Information Technology. Mar2026, Vol. 45 Issue 4, p769-787. 19p.
Database: Academic Search Ultimate
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  Data: <searchLink fieldCode="JN" term="%22Behaviour+%26+Information+Technology%22">Behaviour & Information Technology</searchLink>. Mar2026, Vol. 45 Issue 4, p769-787. 19p.
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RecordInfo BibRecord:
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      – Type: doi
        Value: 10.1080/0144929X.2025.2531406
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      – Code: eng
        Text: English
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        PageCount: 19
        StartPage: 769
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      – TitleFull: From human–human to human–machine interaction: how self-service technologies change the service encounter script.
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            NameFull: Xu, Wenzhen
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              Text: Mar2026
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              Y: 2026
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