From human–human to human–machine interaction: how self-service technologies change the service encounter script.
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| Title: | From human–human to human–machine interaction: how self-service technologies change the service encounter script. |
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| Authors: | Chau, Nguyen P. B.1 (AUTHOR) nguyen.pb.chau@gmail.com, Xu, Wenzhen2 (AUTHOR), Washida, Yuichi2 (AUTHOR) |
| Source: | Behaviour & Information Technology. Mar2026, Vol. 45 Issue 4, p769-787. 19p. |
| Database: | Academic Search Ultimate |
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