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A Multimethod Framework for Evaluating Institutional Website Usability: Integrating Kano, WebQual 4.0, QFD and Heuristic Analysis.

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Title: A Multimethod Framework for Evaluating Institutional Website Usability: Integrating Kano, WebQual 4.0, QFD and Heuristic Analysis.
Authors: Raposo, Daniel1,2 (AUTHOR), Veríssimo, Fátima2 (AUTHOR), Paiva, Teresa3,4 (AUTHOR) tpaiva@ipg.pt, Neves, João1,2,4 (AUTHOR), Felgueira, Teresa5 (AUTHOR)
Source: Information. Jun2026, Vol. 17 Issue 6, p606. 33p.
Database: Academic Search Ultimate
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        Text: English
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              Text: Jun2026
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