APA (7th ed.) Citation

Otani, K., Waterman, B., Faulkner, K. M., Boslaugh, S., Burroughs, T. E., & Dunagan, W. C. (2009). Patient Satisfaction: Focusing on "Excellent". Journal of Healthcare Management, 54(2), 93. https://doi.org/10.1097/00115514-200903000-00005

Chicago Style (17th ed.) Citation

Otani, Koichiro, Brian Waterman, Kelly M. Faulkner, Sarah Boslaugh, Thomas E. Burroughs, and W. Claiborne Dunagan. "Patient Satisfaction: Focusing on "Excellent"." Journal of Healthcare Management 54, no. 2 (2009): 93. https://doi.org/10.1097/00115514-200903000-00005.

MLA (9th ed.) Citation

Otani, Koichiro, et al. "Patient Satisfaction: Focusing on "Excellent"." Journal of Healthcare Management, vol. 54, no. 2, 2009, p. 93, https://doi.org/10.1097/00115514-200903000-00005.