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Patient Satisfaction: Focusing on "Excellent".

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Bibliographic Details
Title: Patient Satisfaction: Focusing on "Excellent".
Authors: Otani, Koichiro1 otanik@ipfw.edu, Waterman, Brian2, Faulkner, Kelly M.3, Boslaugh, Sarah3, Burroughs, Thomas E.4,5, Dunagan, W. Claiborne6
Source: Journal of Healthcare Management. Mar/Apr2009, Vol. 54 Issue 2, p93-103. 11p.
Database: Academic Search Ultimate
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