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Analysing information behaviour in structured service encounters: a case of call centre operations.

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Title: Analysing information behaviour in structured service encounters: a case of call centre operations.
Authors: Yung-Hsiu Lin1 lin021060@gmail.com, Rong-Rong Chen2 RongRong@itri.org.tw, Her-Kun Chang3 hkchang@mail.cgu.edu.tw
Source: Information Research. Jul2012, Vol. 17 Issue 2, p5-5. 1p.
Database: Academic Search Ultimate
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Header DbId: asn
DbLabel: Academic Search Ultimate
An: 84397190
AccessLevel: 2
PubType: Academic Journal
PubTypeId: academicJournal
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  Data: Analysing information behaviour in structured service encounters: a case of call centre operations.
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  Data: <searchLink fieldCode="AR" term="%22Yung-Hsiu+Lin%22">Yung-Hsiu Lin</searchLink><relatesTo>1</relatesTo><i> lin021060@gmail.com</i><br /><searchLink fieldCode="AR" term="%22Rong-Rong+Chen%22">Rong-Rong Chen</searchLink><relatesTo>2</relatesTo><i> RongRong@itri.org.tw</i><br /><searchLink fieldCode="AR" term="%22Her-Kun+Chang%22">Her-Kun Chang</searchLink><relatesTo>3</relatesTo><i> hkchang@mail.cgu.edu.tw</i>
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  Data: <searchLink fieldCode="JN" term="%22Information+Research%22">Information Research</searchLink>. Jul2012, Vol. 17 Issue 2, p5-5. 1p.
PLink https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=asn&AN=84397190
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      – Code: eng
        Text: English
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      – TitleFull: Analysing information behaviour in structured service encounters: a case of call centre operations.
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            NameFull: Yung-Hsiu Lin
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            NameFull: Rong-Rong Chen
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              Text: Jul2012
              Type: published
              Y: 2012
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