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La calidad del servicio al cliente en los grandes supermercados de Ibagué: un análisis desde la escala multidimensional (SERVQUAL).

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Title: La calidad del servicio al cliente en los grandes supermercados de Ibagué: un análisis desde la escala multidimensional (SERVQUAL).
Alternate Title: Customer Service Quality in Large Supermarkets in Ibagué, Colombia: Analysis through the SERVQUAL Multidimensional Scale.
La qualité du service au client dans les grandes surfaces à Ibague : une analyse à partir de l'échelle multidimensionnelle (SERVQUAL).
Authors: Guerrero, Germán Rublo1 grubio@utedu.co
Source: Cuadernos de Administración. jul-dic2014, Vol. 30 Issue 52, p54-64. 11p.
Database: Business Source Ultimate
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  Data: La calidad del servicio al cliente en los grandes supermercados de Ibagué: un análisis desde la escala multidimensional (SERVQUAL).
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  Data: Customer Service Quality in Large Supermarkets in Ibagué, Colombia: Analysis through the SERVQUAL Multidimensional Scale.<br />La qualité du service au client dans les grandes surfaces à Ibague : une analyse à partir de l'échelle multidimensionnelle (SERVQUAL).
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  Data: <searchLink fieldCode="JN" term="%22Cuadernos+de+Administración%22">Cuadernos de Administración</searchLink>. jul-dic2014, Vol. 30 Issue 52, p54-64. 11p.
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        Value: 10.25100/cdea.v30i52.30
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      – Code: spa
        Text: Spanish
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      – TitleFull: La calidad del servicio al cliente en los grandes supermercados de Ibagué: un análisis desde la escala multidimensional (SERVQUAL).
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              Text: jul-dic2014
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