APA (7th ed.) Citation

Edelman Marc, D. C. (2015). Competing on Customer Journeys. Harvard Business Review, 93(11), 88.

Chicago Style (17th ed.) Citation

Edelman Marc, David C. "Competing on Customer Journeys." Harvard Business Review 93, no. 11 (2015): 88.

MLA (9th ed.) Citation

Edelman Marc, David C. "Competing on Customer Journeys." Harvard Business Review, vol. 93, no. 11, 2015, p. 88.