APA (7th ed.) Citation

Richardson, A. (2015). Great UX Doesn't Guarantee a Great Customer Experience. Harvard Business Review Digital Articles, 2.

Chicago Style (17th ed.) Citation

Richardson, Adam. "Great UX Doesn't Guarantee a Great Customer Experience." Harvard Business Review Digital Articles 2015: 2.

MLA (9th ed.) Citation

Richardson, Adam. "Great UX Doesn't Guarantee a Great Customer Experience." Harvard Business Review Digital Articles, 2015, p. 2.