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Translating sales effort into service performance: it's an emotional ride.

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Bibliographic Details
Title: Translating sales effort into service performance: it's an emotional ride.
Authors: Ogilvie, Jessica1 (AUTHOR) ogilvie@ohio.edu, Rapp, Adam1 (AUTHOR), Agnihotri, Raj2 (AUTHOR), Bachrach, Daniel G.3 (AUTHOR)
Source: Journal of Personal Selling & Sales Management. Jun2017, Vol. 37 Issue 2, p100-112. 13p.
Database: Business Source Ultimate
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ISSN:08853134
DOI:10.1080/08853134.2017.1287577