Translating sales effort into service performance: it's an emotional ride.
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| Title: | Translating sales effort into service performance: it's an emotional ride. |
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| Authors: | Ogilvie, Jessica1 (AUTHOR) ogilvie@ohio.edu, Rapp, Adam1 (AUTHOR), Agnihotri, Raj2 (AUTHOR), Bachrach, Daniel G.3 (AUTHOR) |
| Source: | Journal of Personal Selling & Sales Management. Jun2017, Vol. 37 Issue 2, p100-112. 13p. |
| Database: | Business Source Ultimate |
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