APA (7th ed.) Citation

Ahmed, R. R., Vveinhardt, J., Štreimikienė, D., Ashraf, M., & Channar, Z. A. (2017). Modified SERVQUAL model and effects of customer attitude and technology on customer satisfaction in banking industry: Mediation, moderation and conditional process analysis. Journal of Business Economics & Management, 18(5), 974. https://doi.org/10.3846/16111699.2017.1368034

Chicago Style (17th ed.) Citation

Ahmed, Rizwan Raheem, Jolita Vveinhardt, Dalia Štreimikienė, Muhammad Ashraf, and Zahid Ali Channar. "Modified SERVQUAL Model and Effects of Customer Attitude and Technology on Customer Satisfaction in Banking Industry: Mediation, Moderation and Conditional Process Analysis." Journal of Business Economics & Management 18, no. 5 (2017): 974. https://doi.org/10.3846/16111699.2017.1368034.

MLA (9th ed.) Citation

Ahmed, Rizwan Raheem, et al. "Modified SERVQUAL Model and Effects of Customer Attitude and Technology on Customer Satisfaction in Banking Industry: Mediation, Moderation and Conditional Process Analysis." Journal of Business Economics & Management, vol. 18, no. 5, 2017, p. 974, https://doi.org/10.3846/16111699.2017.1368034.