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Modified SERVQUAL model and effects of customer attitude and technology on customer satisfaction in banking industry: mediation, moderation and conditional process analysis.

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Title: Modified SERVQUAL model and effects of customer attitude and technology on customer satisfaction in banking industry: mediation, moderation and conditional process analysis.
Authors: Ahmed, Rizwan Raheem1, Vveinhardt, Jolita2, Štreimikienė, Dalia3, Ashraf, Muhammad1, Channar, Zahid Ali4
Source: Journal of Business Economics & Management. Oct2017, Vol. 18 Issue 5, p974-1004. 31p.
Database: Business Source Ultimate
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PubType: Academic Journal
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  Data: Modified SERVQUAL model and effects of customer attitude and technology on customer satisfaction in banking industry: mediation, moderation and conditional process analysis.
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  Data: <searchLink fieldCode="JN" term="%22Journal+of+Business+Economics+%26+Management%22">Journal of Business Economics & Management</searchLink>. Oct2017, Vol. 18 Issue 5, p974-1004. 31p.
PLink https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=bsu&AN=125901835
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        Value: 10.3846/16111699.2017.1368034
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      – Code: eng
        Text: English
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        PageCount: 31
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              Text: Oct2017
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              Y: 2017
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