马修・狄克逊, 拉拉・波诺马雷夫, 斯科特・图尔纳, & 里克・德力西. (2017). 霸气客服正当红. Harvard Business Review China, 2, 90.
Chicago Style (17th ed.) Citation马修・狄克逊, 拉拉・波诺马雷夫, 斯科特・图尔纳, and 里克・德力西. "霸气客服正当红." Harvard Business Review China 2 (2017): 90.
MLA (9th ed.) Citation马修・狄克逊, et al. "霸气客服正当红." Harvard Business Review China, 2, 2017, p. 90.
Warning: These citations may not always be 100% accurate.
