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霸气客服正当红.

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Bibliographic Details
Title: 霸气客服正当红.
Alternate Title: Kick-Ass Customer Service.
Authors: 马修・狄克逊1, 拉拉・波诺马雷夫1, 斯科特・图尔纳1, 里克・德力西1
Source: Harvard Business Review China. Feb2017, Issue 2, p90-165. 9p.
Database: Business Source Ultimate
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        Text: Chinese
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            NameFull: 拉拉・波诺马雷夫
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              Text: Feb2017
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