Can Service Climate Detract from Employee Performance? The Role of Experience in Optimizing Satisfaction and Performance Outcomes.
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| Title: | Can Service Climate Detract from Employee Performance? The Role of Experience in Optimizing Satisfaction and Performance Outcomes. |
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| Authors: | Gabler, Colin B.1 gabler@ohio.edu, Rapp, Adam2 rappa@ohio.edu, Richey, Jr., Robert Glenn3 richeyglenn@gmail.com, Adams, Frank G.4 fadams@cobilan.msstate.edu |
| Source: | Decision Sciences. Feb2018, Vol. 49 Issue 1, p7-24. 18p. 3 Charts, 1 Graph. |
| Database: | Business Source Ultimate |
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