SERVQUAL MODEL USED FOR PREDICTION OF CUSTOMER SATISFACTION IN CZECH FITNESS CENTRES.
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| Title: | SERVQUAL MODEL USED FOR PREDICTION OF CUSTOMER SATISFACTION IN CZECH FITNESS CENTRES. |
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| Authors: | Šíma, Jan1 sima.jan@gmail.com, Ruda, Tomáš1 rudatomas@gmail.com |
| Source: | Marketing Identity. 2017, Issue Part 1, p238-246. 9p. |
| Database: | Business Source Ultimate |
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