APA (7th ed.) Citation

Henkel, E., & Grant, A. (2018). To Get Employees to Empathize with Customers, Make Them Think Like Customers. Harvard Business Review Digital Articles, 1.

Chicago Style (17th ed.) Citation

Henkel, Erin, and Adam Grant. "To Get Employees to Empathize with Customers, Make Them Think Like Customers." Harvard Business Review Digital Articles 2018: 1.

MLA (9th ed.) Citation

Henkel, Erin, and Adam Grant. "To Get Employees to Empathize with Customers, Make Them Think Like Customers." Harvard Business Review Digital Articles, 2018, p. 1.