To Get Employees to Empathize with Customers, Make Them Think Like Customers.
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| Title: | To Get Employees to Empathize with Customers, Make Them Think Like Customers. |
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| Authors: | Henkel, Erin1, Grant, Adam |
| Source: | Harvard Business Review Digital Articles. 9/28/2018, p1-4. 4p. |
| Database: | Business Source Ultimate |
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