THE EMPLOYEE'S PERSPECTIVE OF CUSTOMER RELATIONSHIPS: A TYPOLOGY.
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| Title: | THE EMPLOYEE'S PERSPECTIVE OF CUSTOMER RELATIONSHIPS: A TYPOLOGY. |
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| Authors: | Dalela, Vivek1 dalelav@gvsu.edu, Givan, Alexa M.2 alexagivan@gmail.com, Vivek, Shiri D.3 svivek@emich.edu, Banerji, Kunal4 kbanerji@emich.edu |
| Source: | Journal of Services Research. Oct2018-Mar2019, Vol. 18 Issue 2, p37-54. 18p. 2 Charts. |
| Database: | Business Source Ultimate |
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